Frequently Asked Questions

Click here to view our Frequently Asked Questions.

Making A Purchase Making a purchase could not be easier. Just browse our store, and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on 'Checkout' and you will be asked for a few details that we need to be able to complete the order. We accept credit card payments. If you are shopping from outside the UK your credit card company will convert the transaction into your own currency. We accept Visa, Visa Debit, Mastercard, Solo, Maestro and Visa Electron. We do not charge for any item until it is ready to ship. You may send your credit card information via phone, fax, mail or over the Internet. When confirmation of your order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable. Cancelling an Order Blue Cross Shop strives to process your order immediately after Checkout so you can receive your goods as soon as possible. Once you have hit the Purchase button at Checkout we begin to process your order. If you decide after Checkout that you would like to cancel your order please call 0844 324 8530. If you call or email within 24 hours your credit card will be credited for the entire purchase price and the cost of standard postage as long as you refuse delivery and "Return to Sender" when the order arrives. If you do not call within 24 hours to cancel, we will not refund your postage charges. Blue Cross Shop charges just £4.95 to post anywhere in the United Kingdom. Your order will be processed immediately on receipt. Please allow up to 21 days for your items to arrive, although we do aim to deliver earlier - usually within 3-5 days. All orders received by Saturday 15th December 2012 should be delivered by Christmas Eve. Please note Royal Mail’s last posting date (for your cards and gifts) for Christmas 2012: 1st class: 19th December 2012 2nd class: 17th December 2012

Shipping And Handling Blue Cross Shop welcomes orders to overseas addresses. Postage and packaging costs are as follows: EU (excluding Switzerland & Norway) £16.00 Please allow 7-12 days for delivery Rest of the World £36.00 Please allow 10 - 21 days for delivery

Tax Charges All prices are inclusive of VAT at the current rate where applicable.

Credit Card Security When the order is placed at our website, credit card numbers are encrypted using 128 bit encryption. They are only decrypted after they reach our computer. They are not held in clear text on any web site.

Guarantee We guarantee your satisfaction. All of our products come with a 30 day returns guarantee.

Privacy Policy Blue Cross Shop does not disclose buyers' information to third parties other than when order details are processed as part of the order fulfilment. In this case, the third party will not disclose any of the details to any other third party. Cookies are used on this shopping site to keep track of the contents of your shopping cart, to store delivery addresses if the address book is used and to store your details if you select the 'Remember Me' Option. They are also used after you have logged on as part of that process. You can turn off cookies within your browser by going to 'Tools | Internet Options | Privacy' and selecting to block cookies. If you turn off cookies, you will be unable to place orders or benefit from the other features that use cookies.Data collected by this site is used to: a. Take and fulfill customer orders b. Administer and enhance the site and service c. Only disclose information to third-parties for goods delivery purposes.

Returns Policy We offer a 30-day money-back guarantee. If you are not completely satisfied with your purchase, you may return it to us within 30 days of purchase for a prompt refund. Returning an item: For a refund, items must be returned within 30 days of purchase with the original packaging. It is acceptable to return an item with shrink-wrap removed, as long as the item has not been used or damaged after receipt. We regret that food items cannot be returned unless faulty. You will receive a full refund, including the cost of delivering the goods to you. Your refund will be processed within 30 days of the cancellation. This does not affect your statutory rights. Instructions for Return: 1. Please enclose the delivery note, including your name and order number with the returned item(s). Tape the box securely using heavy-duty packing tape. 2. Send your returned item(s) via an insured carrier, such as Royal Mail Recorded delivery. This will be at your expense. We cannot be responsible for lost returns. 3. Send your return to: Attention: Returns BLUE CROSS Christmas Catalogue, Carriage House Forde Road Newton Abbot TQ12 4EY Customer Services: 0844 324 8530 Email: bluecross@cbfulfilment.co.uk We are not responsible for lost returns. If you have questions about your return, please contact our Customer Service team. Instructions for damaged or wrong items: If your order has been damaged or contains the wrong items, you must first contact our Customer Service team. Please provide your name, order number and request for refund or exchange. Your rights to return goods are protected under the EU Distance Selling Directive which can be found at http://www.hmso.gov.uk/si/si2000/20002334.htm